In-House Training

WORKSHOPS


FIGHTING FAIR

Fighting Fair: Mediation & Conflict Resolution (Level 1)

This 2 day workshop will assist professionals to explore conflict and impart the essential principles and process of mediation. The structured 5-step mediation model and specific conflict resolution skills will be presented and practiced.

Fighting Fair: Advanced Workplace Mediation (Level 2)

This 2 day workshop will focus on advanced issues and aims to refine and update skills, practices and theoretical perspectives used to mediate in various areas of conflict.

Fighting Fair: Parent-Adolescent Mediation

This 2 day workshop will assist professionals to explore conflict and impart the essential principles and process of mediation. This training will focus on the specific challenges and issues of parent-adolescent disputes.

Fighting Fair: Mediation for Managers

This 2 day workshop will assist managers, team leaders and HR professionals to explore staff conflict and the process of workplace mediation.

Fighting Fair: Conflict Resolution – Skills & Strategies

This 1 day workshop will explore conflict issues in depth and impart essential conflict resolution skills and strategies.

Fighting Fair: Conflict Coaching

This 1 day workshop will explore the process of coaching a manager/ staff member &/ or client on a one-to-one basis on how to debrief, explore and transform their conflicts and disputes in a supportive environment.

Fighting Fair: Workplace Bullying, Harassment & Discrimination

This 1 day workshop will explore and clarify bullying, harassment and discrimination, how these fit within your current workplace Code of Conduct and how to manage and prevent these behaviours occurring at different organisational levels.

THE MINDFUL SERIES

Mindful Conflict™

This 1 day workshop will explore how to create understanding and connection by approaching conflict mindfully. We explore the relationship between mindfulness & conflict and practice the Mindful Conflict process of authentic intention, present moment awareness, mediator mindset, active listening and shared understanding. We also discuss how to implement and apply Mindful Conflict strategies in relation to workplace conflict scenarios.

Mindful Leadership: Foundations

This 1-day workshop will explore the essential role and practice of mindfulness for the authentic leader in the workplace. We will explore the core principles of leading teams mindfully – being centred in the present, leading with dharmic values, embracing responsibility, connecting with a shared vision, relating with heart and valuing the other. We will outline how to implement and develop mindfulness to successfully transform team culture and correspondingly, workplace creativity and productivity.

THE EMOTIONAL INTELLIGENCE (EI) CONNECTION

Emotional Intelligence in the Workplace

This 1 day workshop will assist staff to develop insight and awareness of their own and others’ emotions (behaviours, moods, reactions) to intentionally improve individual, team and organisational outcomes (wellbeing) in the workplace. It will also discuss and practice the 7 core EI competencies (skills and strategies) that are essential in the development and management of effective and productive interpersonal interactions.

Leading with Emotional Intelligence

This 1 day workshop will assist management to develop insight and awareness of their own and others’ emotions (behaviours, moods, reactions) to intentionally improve individual, team and organisational outcomes (wellbeing) in the workplace. It will also discuss and practice the 7 core EI competencies (skills and strategies) that are essential in the development and management of effective and productive interpersonal interactions.

Emotional Intelligence & Team Culture

This 2 day workshop will utilise a team building approach to enhance team culture and explore how the core emotional intelligence competencies impact on team culture. We will explore what makes a team healthy, how team strengths can be incorporated to create a positive vision; and, how a transformative plan of action can be implemented in the workplace.

TEAM CULTURE (BUILDING)

Team Culture & Conflict Resolution

This 1 or 2 day workshop will utilise a team building approach to enhance team culture and explore how conflict can be resolved constructively within teams. We will explore what makes a team healthy, how team strengths can be incorporated to create a positive vision; and, how a transformative plan of action can be implemented in the workplace.

Team Culture & Emotional/ Social Intelligence

This 2 day workshop will utilise a team building approach to enhance team culture and explore how the core emotional intelligence competencies impact on team culture. We will explore what makes a team healthy, how team strengths can be incorporated to create a positive vision; and, how a transformative plan of action can be implemented in the workplace.

THE ‘DIFFICULT’ SERIES

Difficult but Necessary Conversations

This 1 day workshop will assist management/ staff to understand and demonstrate the skills and techniques in having difficult but necessary conversations.

Dealing with Difficult & Aggressive Client/ Customer Behaviour

This 1 day workshop will assist professionals to deal with client/ customer behaviour on the difficult to aggressive continuum.  The training will present and practice the CCB model (and related communication skills and strategies) in responding to and managing challenging client/ customer behaviour.

THE ARTISTRY OF FACILITATION

The Artistry of Facilitation: Training Groups

This 1 or 2 day workshop will assist professionals to explore the theory and practical aspects of facilitating training groups. The course will ensure professionals have the knowledge, practical skills and confidence in preparing, delivering and reviewing training sessions.

The Artistry of Facilitation: Presentation Skills

This interactive 1-day course will assist professionals to understand and practice the necessary presentation skills and techniques to deliver engaging, inspiring and captivating presentations.

The Artistry of Facilitation: Collaborate! Leading Effective Meetings

This 1 day workshop will focus on how to facilitate meetings that are effective, productive and creative. The training will explore facilitation skills & strategies, group dynamics (disruptive behaviour), agenda setting, consensus building & agreement planning and opening/ closing meetings.

Participating organisations will receive:

An initial consultation to determine the training requirements of the agency

A customised manual for each staff member

A training DVD for the organisation (if applicable)

Attendance certificates

Post-training support to discuss training outcomes, program implementation and future strategies or requirements.

Valued clients / organisations that have engaged Fighting Fair trainings:

Conferences / Corporate
AFCA Conference 2015 (Newcastle – NSW)
Community Work Conference 2015 (Melbourne – VIC)
Correctional Services Healthcare Conference 2016 (Brisbane – QLD)
Criterion Conferences 2014 (Sydney – NSW)
Engine Property Group (Melbourne – VIC)
GrainCorp (Australia-wide)
ICE (International Conferences and Events)
Mono Constructions (Sydney – NSW)
National Mediation Conference 2016 (Gold Coast)
National Mediation Conference 2014 (Melbourne)
National Mediation Conference 2012 (Sydney)
National EA PA Convention 2014 (Sydney – NSW)
Peace Festival (Warwick – QLD)
Wiley (Brisbane – QLD)

Government Departments / Local Council
Byron Bay Shire Council (Byron Bay – NSW)
City of Charles Sturt (Adelaide – SA)
City of Monash, Youth & Family Services (Glen Waverley – VIC)
Department of Family & Community Services – Housing NSW (Campbelltown – NSW)
Department of Families, Housing, Community Services and Indigenous Affairs (Darwin – NT)
Department of Human Services – HACC (Melbourne – VIC)
Department of Justice and Attorney-General (Brisbane – QLD)
Department of Justice – Magistrates Court of Tasmania (Hobart – TAS)
Department of the Prime Minister and Cabinet – Indigenous Affairs Network (Darwin, Katherine & Alice – NT)
Department of Transport and Main Roads (Brisbane – QLD)
Department of Treasury – ATO (Dandenong – VIC)
Fraser Coast Regional Council (Hervey Bay – QLD)
Kingston Family Support Services – Kingston City Council (Melbourne – VIC)
Mildura City Council – SFYS (Mildura – VIC)
Northern Land Council (Darwin – NT)
NSW Ombudsman (Sydney – NSW)
Office of the NSW Small Business Commissioner (Sydney – NSW)
Redland City Council (Cleveland – QLD)
Roads and Maritime Services (Port Macquarie – NSW)
Roper Gulf Shire Council (Katherine – QLD)
VicRoads (Melbourne – VIC)

Education / University
Association of School Councils in Victoria (Melbourne – VIC)
Australian National University (Canberra – ACT)
Griffith English Language Institute – GELI (Gold Coast / Brisbane – QLD)
Griffith University (Gold Coast / Brisbane – QLD)
Holmesglen Tafe (Melbourne – VIC)
Lavington East Public School (Lavington – NSW)
Monash University (Melbourne – VIC)
St. Brigid’s College (Horsham – VIC)
Swinburne University (Melbourne – VIC)
TAFE SA (Adelaide – SA)
Trinity Grammar School (Kew – VIC)

Community Organisations
ACSO – Australia Community Services Organisation (Melbourne – VIC)
ACWA – Australian Community Workers Association (Melbourne – VIC)
Anglicare (Launceston & Burnie – TAS)
Auswide Projects (Merimbula – NSW)
Bay & Basin Community Resources Inc. (Sanctuary Point – NSW)
Brighter Futures Nepean – Wesley Mission (Penrith – NSW)
Caringa Enterprises (Grafton – NSW)
CatholicCare (Newcastle – NSW & Watson – ACT)
Centacare (New Town – TAS)
Community Action Inc (Gympie – QLD)
Cooktown District Community Centre (Cooktown – QLD)
Family Law Pathways Network (Maroochydore – QLD)
Family Relationship Services (Southport – QLD)
Fitzroy Basin Elders (Rockhampton – QLD)
Hotham Mission Asylum Seeker Project (Melbourne – VIC)
Lifeline Community Care (Kingaroy – QLD)
MacKillop Family Services (Melton & Footscray – VIC)
Marrickville Legal Centre (Sydney – NSW)
Melbourne City Mission (Melbourne – VIC)
Mental Illness Fellowship South Australia (Adelaide – SA)
Merri Outreach Support Service (Melbourne – VIC)
Mid Richmond Neighbourhood Centre (Evans Head – NSW)
Neami National (Melbourne – VIC)
New School of Arts Neighbourhood House Inc. (Grafton – NSW)
North Coast Community Housing Company Ltd (Lismore – NSW)
Pottsville Beach Neighbourhood centre (Pottsville – NSW)
Red Cross & Fitzroy Basin Elders (Rockhampton – QLD)
Roseberry Community Services Inc (Gladstone – QLD)
Salvation Army (Brisbane & Sydney – NSW)
Samaritans Foundation (Newcastle – NSW)
South Burnett CTC Inc (Kingaroy – QLD)
St. Vincent de Paul Society – Vinnies (Deniliquin – NSW)
STARRTS (Sydney – NSW)
Surf Life Saving (Sydney – NSW)
Uniting Communities (Adelaide – SA)
UnitingCare Connections (Dandenong & Croydon – VIC)
UnitingCare Burnside (Campbelltown – NSW)
UnitingCare Harrisons (Knox – VIC)
UnitingCare Mental Health (Sydney – NSW)
Vision Australia – HACC Services (Melbourne – VIC)
WAYSS (Dandenong – VIC)
Wide Bay Respite Services Association (Torquay – QLD)
Wimmera UnitingCare (Horsham – VIC)
Wombat – Western Homelessness Network (Melbourne – VIC)
Workways Australia Limited (Lismore – NSW)
Yarra Community Housing (Melbourne – VIC)

Indigenous
Cooktown District Community Centre (Cooktown – QLD)
Department of Families, Housing, Community Services and Indigenous Affairs (Darwin – NT)
Department of the Prime Minister and Cabinet – Indigenous Affairs Network (Darwin, Katherine & Alice – NT)
Fitzroy Basin Elders (Rockhampton – QLD)
Moree Family Support Inc (Moree – NSW)
Moree Area Homelessness Service – MAHS (Moree – NSW)
Northern Land Council (Darwin – NT)
Red Cross & Fitzroy Basin Elders (Rockhampton – QLD)
Roper Gulf Shire Council (Katherine – QLD)

Youth / Family Organisations
Brophy Family & Youth Services (Warrnambool – VIC)
BYAS (Geelong – VIC)
Byron Youth Service (Byron Bay – NSW)
MacKillop Family Services (Melton & Footscray – VIC)
Melbourne City Mission (Melbourne – VIC)
Reconnect (Sydney – NSW)
Roma House (Brisbane – QLD)
Samaritans Foundation (Newcastle – NSW)
South Burnett CTC Inc (Kingaroy – QLD)
The Spot (Brisbane – QLD)
UnitingCare Connections (Dandenong & Croydon – VIC)
UnitingCare Burnside (Campbelltown – NSW)
UnitingCare Harrisons (Knox – VIC)
Youth & Family Focus Inc. (Devonport – TAS)

Health
Austin Health – Heidelberg Repatriation Hospital (Heidelberg – VIC)
Banksia Palliative Care Service (Melbourne – VIC)
Barwon Health (Geelong – VIC)
Cohealth (Footscray – VIC)
Health and Community Services Workforce Council (Gold Coast – QLD)
Independent Mental Health Advocacy (Melbourne – VIC)
IPAR (Parramatta – NSW)
Maitland Hospital (Maitland – NSW)
Robina Hospital (Gold Coast – QLD)
St. Vincent’s Hospital (Kew – VIC)
Western Region Health Centre (Footscray – VIC)

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