Ready To Get Great at Workplace Communication?
Amazing, we have the ultimate course to transform those tough talks.
AND it’s going to be SERIOUSLY FUN! A totally entertaining + engaging learning journey!
Enquire now
Welcome to Difficult Conversations (DC) On-Demand
Dive into our on-demand training and transform the way you + your team handle those tough talks! Discover the secret sauce of difficult conversations. Move beyond the blame game to keep interactions positive + productive. Gear your team up to confidently navigate any tricky talk with our miraculous 5-step model and terrific tools + techniques to deal with just about any curveball a conversation throws your way.
AND, these new skills will strengthen your team culture, creating a collaborative and supportive work environment. BOOM!
Ok, let’s get those DCs sorted!
So, here’s the most commonly faced challenges in a difficult conversation
Let’s be honest
Most of us find difficult conversations (DCs) stressful – not knowing how to approach the other, not sure how to start + worry about making it worse. No wonder most people lack confidence going in! Yep, we certainly need a clear model + essential skills in handling those difficult conversations, otherwise, these are the likely consequences:
1
Heightened stress levels – unresolved tensions can lead to workplace worry + anxiety + fear, leaking from your professional to personal life.
2
Increased conflict – without a model + tools to manage disagreements, minor conflicts can escalate, leading to a toxic work environment.
3
Unhealthy team culture – ineffective communication can strain relationships, causing a breakdown in teamwork and collaboration.
4
Reduced productivity – ongoing conflicts and misunderstandings can distract from work tasks + performance, relying on management + HR to resolve.
5
Impacted professional growth – inability to navigate difficult conversations can limit opportunities for leadership roles + professional advancement, hindering career development.
Bottom line? Difficult Conversation (DC) skills are crucial for maintaining healthy, productive + positive workplaces.
GREAT NEWS! THIS DC ON-DEMAND WILL MAKE THAT HAPPEN!
“Absolutely brilliant – the feedback says it all!”
really good examples + role play mixed with bite-size takeaways
certainly created a buzz!
“Engaging, energetic + passionate!”
highly recommend Scott as a facilitator
you’ll walk away with new skills and a smile!
“Outstanding facilitator and educator!”
excellent ability to present practical and interactive content
a highly engaging communication style!
“Scott‘s a pure joy!”
insightful, smart and easy content for our teams to apply
highly recommend – he is fantastic!
“Engaging, high energy + memorable!”
attendee feedback has been incredible…
could not be more enthusiastic in recommending Scott!
“Incredibly professional, knowledgeable + enthusiastic!”
fantastic feedback on Scott’s training
will definitely work with Scott again for future training needs!
“Amazing!”
knows his stuff + won’t bore you
content and delivery is 10/10!
“Scott is very gifted!”
a wealth of experience and knowledge
captivates with his quirky yet highly effective facilitation style!
Difficult Conversations On-Demand!
The one-stop 100-minute course to guarantee team greatness at those tough talks.
Let’s transform that (potential) conflict into connection!
Enquire now
THE TAKEAWAYS
Let’s break it down
Here’s what you’ll learn as a DC Dynamo!
MODULES OVERVIEW:
M1 – THE CODE:
DC UNDERSTANDING + MINDSET
understand what a DC is, why they’re difficult and why it’s SO important to be curious…
M2 – THE CORE:
PRINCIPLES FOR DC SUCCESS
get the lowdown on listening, why assumptions + blame get in the way and all about the AND stance.
M3 – THE FEels:
EMOTIONS + IDENTITY IN DCS
know why feelings are key + why the identity aspect is crucial in a DC.
M4 – THE PURPOSE:
START WITH DC CONFIDENCE
get clear on how to begin that DC confidently + the empathy balance.
M5 – THE ROADMAP:
DC MODEL + PRACTICAL DEMOS
learn the actual 5-step model for sure-fire DC success (+ a practical demo!)
M6 – THE CHALLENGES:
TRANSFORM WITH DC TECHNIQUES
plus, the techniques + tools to deal with any tricky challenges that come up.
BONUS Q+A!
All your ‘what if’ questions, answered in full! Like, what to do if…the other person is reluctant or aggressive or if there’s a power imbalance or it’s going around in circles ? (+ lots more!)
THE WALKAWAYS
The benefits you
+ your team will get
1
Super-charge your confidence + clarity: Approach difficult conversations with the assurance of a clear + actionable 5-step model to navigate challenging discussions successfully.
2
Transform your team dynamics: Create a proactive, healthy team culture by sharing a clear model to build mutual understanding + constructive communication within the team.
3
Ace your conflict resolution skills: Develop practical skills to resolve conflicts before they escalate, ensuring improved interactions with colleagues, clients + stakeholders.
4
Boost your workplace wellbeing: Reduce stress + anxiety and avoid bringing unresolved office dramas home into your personal life.
5
Accelerate your professional growth: Dive into our flexible, self-paced program that’s designed to fast-track your communication success + make your career shine!
5 Step Model
Skills + Techniques
Interactive + Flexible
Certificate +
PD Points
12 Month Access
Videos!
Intro
Sample
WHAT MAKES THIS ON-DEMAND COURSE SO BRILLIANTLY DIFFERENT?
Scott Dutton is known as the Conflict Whisperer + Fun Maker! He takes a serious subject like conflict and makes it fun! Super-useful content + real-world examples mixed with light-hearted laughs!
Scott backs up his professional expertise with solid workplace experience + top-tier academic qualifications. With 20+ years experience as a conflict + communication + team culture expert, he’s facilitated 500 formal mediations and presented to over 50,000 professionals.
He holds a BSC, BSW and has studied at Harvard. Scott was awarded the Australian Breakthrough Speaker of the Year (Professional Speakers Australia), is a Certified Speaking Professional (CSP) and stands as Australia’s leading F2F + virtual conflict resolution trainer in Australia.
THIS COURSE IS SERIOUS FUN!
Rest assured, our DC on-demand training is engaging + enjoyable + educational AND highly interactive with quizzes + demos + videos + questions + worksheets + surprises! No boring snoozefest or jungle jargon here.
Scott delivers the essential elements both practical and relevant to your professional context – and it’s BYO + DIY – bring along your own difficult conversation (DC) and we apply the theory (concepts, techniques + tools) as we go! DC sorted!
Plus, it is flexible learning (turn Scott on + off as you like 😉) and the whole course is only 100 minutes in total.
Brilliant, let’s transform those DCs (+ have some fun along the way!)
CAN’T WAIT?
LET’S GET STARTED!
Fill in the form below and your journey into DC confidence begins!
