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WHY A SHARED DC MODEL IS ESSENTIAL

WHY A SHARED DC MODEL IS ESSENTIAL

As a Difficult Conversations (DC) expert, I often facilitate team culture sessions where proactive difficult…
WHY ARE WE SO QUICK TO BLAME + COMPLAIN?

WHY ARE WE SO QUICK TO BLAME + COMPLAIN?

I was recently in Bali and hired a scooter to get around. Those that have…
10 TOP TIPS TO BE A GREAT COMMUNICATOR

10 TOP TIPS TO BE A GREAT COMMUNICATOR

If you want to be a better communicator, you don’t need to sound like a…
WHAT IF THEY DON’T HAVE INSIGHT INTO IMPACT?

WHAT IF THEY DON’T HAVE INSIGHT INTO IMPACT?

What if a staff member has little insight into their negative impact on others? They…
TOP 4 TIPS ON VIRTUAL TRAINING

TOP 4 TIPS ON VIRTUAL TRAINING

Would you believe I have now facilitated 108,000 minutes - 1800 hours or 250 live…
TOP 4 TIPS WHEN HAVING A DIFFICULT CONVERSATION

TOP 4 TIPS WHEN HAVING A DIFFICULT CONVERSATION

The following tips are based on my experience as an accredited mediator (which is like…
A STUCK NEGOTIATION – THE PROBLEM WITH POISITIONS

A STUCK NEGOTIATION – THE PROBLEM WITH POISITIONS

I had a negotiation dilemma recently. I provided a training session for a professional organisation.…
THE IMPORTANCE OF EMPATHY IN CONFLICT

THE IMPORTANCE OF EMPATHY IN CONFLICT

It can’t be understated. The capacity to feel empathy enables us to understand the other.…