Conflict Package - Fighting Fair

Conflict Package (+ Inclusions!)

Does your team need to solve + resolve conflicts?

Conflict can create a lot of stress + worry, this package will give your team the skills + processes to manage conflict effectively + sustainably in the workplace and with clients.

Let’s get good at conflict!

NB: In-house training workshops can be delivered virtually and/or F2F (in-person).

Conflict Intelligence workshop (0.5 days)

CONFLICT INTELLIGENCE (CI)

Conflict Intelligence® (CI) is a new innovation in the dispute resolution field that integrates the synergetic fields of Conflict Resolution (including Mediation + Difficult Conversations), Emotional Intelligence, Psychology, NLP and Mindfulness. Conflict Intelligence® is a simple, yet powerful, model that develops one’s ability to consciously connect with and manage conflict by building collaborative understanding. It is about increasing one’s CI awareness, insight + skills.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

Define Conflict Intelligence®and recognise the core elements of CI.
Understand the importance of the 3 primary conflict dynamics and how to not get caught in the conflict web.
Recognise the emotional and physiological impact of conflict.
Understand how perceptual positions influence how conflict is viewed.
Gain greater insight into your relationship with conflict – including your conflict identity and conflict approach.
Gain greater insight into ‘the other’ in conflict – including the concept of curiousity and ‘the mediator mindset’.
Understand and practice ‘the 5 conscious choices’ to ensure greater Conflict Intelligence.®
Explore what is required to create a Conflict Intelligent Workplace®(CIW) and Conflict Intelligent Team® (CIT).

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Mediation Training workshop (1.5 days)

MEDIATION TRAINING

This interactive and stimulating 1.5 day course will assist professionals to explore conflict and impart the essential principles and process of mediation. The structured 5-step mediation model and specific conflict resolution skills will be presented + practiced. The course can be utilised in many different areas of conflict e.g. client work, workplace disputes and interpersonal conflict.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

Identify the conditions under which mediation is an appropriate intervention and how it differs from the counselling process.
Identify where mediation fits as an Alternative Dispute Resolution (ADR) process.
Identify the skills, qualities and attitudes that a mediator requires.
Identify the underlying concepts and principles of the mediation process.
Identify and demonstrate an understanding of the 5-stage mediation model.
Identify the various cultural considerations when mediating with Culturally and Linguistically Diverse (CALD) or Indigenous communities/ families.
Identify and demonstrate characteristics of a mindful mediator.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Difficult Conversations workshop (1 day)

DIFFICULT CONVERSATIONS

This 1-day workshop will assist the manager/ worker/ staff member to understand and demonstrate the skills, techniques and model in having difficult and necessary conversations.

A difficult and necessary conversation is anything you find hard to talk about but know that you need to. The issue is often how to start sensitive conversations that will invite open and constructive dialogue. When interactions become difficult, emotions often escalate and communication can break down. We often fear having the difficult conversation as we are concerned that we may make the situation worse – so we may try to avoid it or if we know we have to have it, we may try and blunder through it. This course will provide the necessary understanding, skills and confidence to manage the discussion effectively. The difficult conversation in the workplace will be necessary for the manager with employees, between colleagues and with clients. It is also applicable for challenging interpersonal conversations. This course will explore difficult conversations utilising the Harvard Negotiation Project model.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

Understand and demonstrate the Harvard Negotiation Project model including the initial ‘what happened’, feeling & identity conversations; and, the subsequent transformative learning conversation.
Demonstrate how to start sensitive conversations that invites constructive dialogue and builds open communication.
Know the importance of your purpose in a Difficult Conversation.
Learn to have Difficult Conversations from a collaborative mindset (including the concepts of the ‘And’ Stance, impact & intention and contribution) rather than from a battle of messages.
Understand and incorporate the distinction between curiosity vs. certainty into Difficult Conversations.
Learn how to deal with challenges in Difficult Conversations.
Create mutually satisfying outcomes by utilising a learning conversation to encourage collaborative negotiation and problem-solving.
Gain greater confidence in having Difficult Conversations.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Inclusions

Pre-workshop session + surveys to tailor content + learning outcomes to meet your team needs.
Post-workshop session – to consolidate + implement learning sustainability into your team/ workplace.
Materials: Manual + PowerPoint slides + team photo!
Videos: Workplace Mediation or Parent/Adolescent Mediation.