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Leaders Workshops

Leaders Package

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Leaders Package (+ Inclusions!)

Do your leaders have the know-how to lead with confidence?

The expected skill-set of a leader can be demanding + challenging, this package will give your leadership/ exec teams the conflict + communciation + culture tool-kit to lead effectively empowered.

Let’s get leading!

NB: In-house training workshops can be delivered virtually and/or F2F (in-person).

Difficult Conversations for Leaders workshop (1.0 days)

DIFFICULT CONVERSATIONS (DC) FOR LEADERS

A difficult and necessary conversation is anything you find hard to talk about but know that you need to. The issue is often how to start sensitive conversations that will invite open and constructive dialogue. When interactions become difficult, emotions often escalate and communication can break down. We often fear having the difficult conversation as we are concerned that we may make the situation worse – so we may try to avoid it or if we know we have to have it, we may try and blunder through it. This course will provide the necessary understanding, skills and confidence to manage the discussion effectively. The difficult conversation in the workplace will be necessary for the leaders with staff, managing up, or with external stakeholders. This course will explore difficult conversations utilising the Harvard Negotiation Project model.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Understand and demonstrate the Harvard Negotiation Project model including the initial ‘what happened’, feeling & identity conversations; and, the subsequent transformative learning conversation.
  • Demonstrate how to start sensitive conversations that invites constructive dialogue and builds open communication.
  • Know the importance of your purpose in a Difficult Conversation.
  • Learn to have Difficult Conversations from a collaborative mindset (including the concepts of the ‘And’ Stance, impact & intention and contribution) rather than from a battle of messages.
  • Understand and incorporate the distinction between curiosity vs. certainty into Difficult Conversations.
  • Learn how to deal with challenges in Difficult Conversations.
  • Create mutually satisfying outcomes by utilising a learning conversation to encourage collaborative negotiation and problem-solving.
  • Gain greater confidence in having Difficult Conversations.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Mediation Skills for Leaders workshop (1.0 days)

MEDIATION SKILLS FOR LEADERS

This interactive and stimulating 2 day course will assist professionals to explore conflict and impart the essential principles and process of mediation. The structured 5-step mediation model and specific conflict resolution skills will be presented and practiced. The course will primarily focus on workplace conflict.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Identify factors contributing to possible causes of conflict and barriers to resolution.
  • Identify the different levels of conflict and approaches to conflict situations.
  • Identify the conditions under which mediation is an appropriate intervention and how it differs from the counselling process.
  • Identify where mediation fits as an Alternative Dispute Resolution (ADR) process.
  • Identify the skills, qualities and attitudes that a mediator requires.
  • Identify the underlying concepts and principles of the mediation process.
  • Identify and demonstrate an understanding of the 5-stage mediation model.
  • Identify the various cultural considerations when mediating with Culturally and Linguistically Diverse (CALD) or Indigenous staff.
  • Identify and demonstrate characteristics of a mindful mediator.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Emotional Intelligence for Leaders workshop (1.0 days)

EMOTIONAL INTELLGIENCE (EI) FOR LEADERS

This 1 day workshop will assist those in leadership roles to develop insight + awareness of their own and others’ emotions (behaviours, moods, reactions) to intentionally improve individual, team and organisational outcomes (wellbeing) in the workplace. It will also explore and practice the 7 core EI competencies (skills + strategies) that are essential in the development and management of effective and productive interpersonal interactions.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Define emotional intelligence (EI) and recognise the impact of emotional and social behaviours in both personal + professional interactions.
  • Increase emotional awareness and knowledge by understanding and managing emotions.
  • Recognise the emotions of others and how to relate with EI to improve workplace relationships and performance.
  • Identify and practice the 7 core EQ competences (Self-Awareness,
  • Emotional Resilience, Motivation, Interpersonal Sensitivity, Influence, Intuition + Conscientiousness).
  • Develop and practice EI strategies and skills to build effective communication with others.
  • Utilise EI competencies as part of a values-based leadership approach to increase the team/ organisational EQ.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Mindful Leadership workshop (1.0 days)

MINDFUL LEADERSHIP

This 1-day workshop will explore the essential role and practice of mindfulness for the conscious leader and the corresponding transformative impact on the team + organisation. Mindful leadership is recognised as having the most significant and positive impact not only on workplace wellbeing, creativity + team culture, but also on productivity and the ‘bottom line’. The conscious and mindful leader understands that to create and maintain a sustainable dynamic, responsive + vibrant organisation, the power of the collective (team or organisation) needs to be synergised with the active practices of: being genuine and authentic, taking responsibility, remaining curious, empowering others, ‘living’ mindful values + creating a shared vision.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Understand the essential role and practice of mindfulness on the conscious leader and the corresponding transformative impact on the team and organisation.
  • Explore the challenges in today’s VUCA environment and the awakening of the conscious leader + organisation.
  • Understand the core elements of mindful leadership – being present, leading with dharmic values, embracing responsibility, connecting with a shared vision, relating with heart + valuing the other.
  • Identify and embrace the mindful values, vision + behaviours that inspire and synergise with a productive team or organisation.
  • Explore mindful communication and understand the energetic impact upon the team.
  • Understand how to balance the task + maintenance (relationship) continuum to meet goals/ targets and to inspire the team.
  • Develop an awareness of the challenges in becoming a mindful leader + the strategies required to explore and transform these obstacles.
  • Create a take-away blueprint for mindful leadership practices that can be implemented to develop a sustainable + cohesive team/ organisation.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Inclusions

  • Pre-workshop session + surveys to tailor content + learning outcomes to meet your team needs.
  • Post-workshop session – to consolidate + implement learning sustainability into your team/ workplace.
  • 5 x 1 hour executive coaching (individual) sessions.
  • Materials: Manual + PowerPoint slides + team photo!
  • Free membership for your team into the Fighting Fair Club (regularly $99 per person per year) – A Network Hub for up-to-date info on all things Conflict + Communication + Culture! Invitation to monthly live sessions with Scott (including Q+A/ guest speakers/ case studies)/ interactive peer network/ early access + discounts to new courses/ current info + articles.

Add-on suggestions

  • Mindful Team Culture Blueprint workshop (1.0 days)
  • Giving + Receiving Feedback (1.0 days)
  • Psychological Safety (0.5 day)
  • Executive Coaching (additional) sessions with Scott
CONTACT!

Other Training Packages

Conflict

MORE!

Communication

MORE!

Culture

MORE!

Facilitation

MORE!

Wellbeing

MORE!

Leaders

MORE!

Contact Us!

We’d love to hear from you!
0425 837 756
1300 916 108
scott@fightingfair.com.au

Vicarious Trauma Workshop

Wellbeing Package

By Packages

Wellbeing Package (+ Inclusions!)

Does your team need to create greater wellbeing in the workplace?

Managing emotions, stress + boundaries in the workplace can be difficult + challenging, this wellbeing package is designed to strengthen resilience, psychological safety + self care for team members.

Let’s get healthy + well + safe!

NB: In-house training workshops can be delivered virtually and/or F2F (in-person).

Emotional Intelligence (1.0 days)

EMOTIONAL INTELLIGENCE (EI)

This 1 day workshop will assist managers, team leaders and team members to develop insight + awareness of their own and others’ emotions (behaviours, moods, reactions) to intentionally improve individual, team and organisational outcomes (wellbeing) in the workplace. It will also discuss and practice the 7 core EQ competencies (skills + strategies) that are essential in the development and management of effective and productive interpersonal interactions.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Define emotional intelligence (EI) and recognise the impact of emotional and social behaviours in both personal + professional interactions.
  • Increase emotional awareness and knowledge by understanding and managing emotions.
  • Recognise the emotions of others and how to relate with EI to improve workplace relationships and performance.
  • Identify and practice the 7 core EQ competences (Self-Awareness, Emotional Resilience, Motivation, Interpersonal Sensitivity, Influence, Intuition + Conscientiousness).
  • Develop and practice EI strategies and skills to build effective communication with others.
  • Utilise EI competencies as part of a values-based leadership approach to increase the team/ organisational EQ.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Vicarious Trauma + ResilIence OR Mindfulness + ResilIence (0.5 days)

VICARIOUS TRAUMA (VT) + RESILIENCE

This ½ day interactive PD workshop will assist staff + teams to understand and develop resilience in the workplace. We will outline the importance of personal, interpersonal and organisational practices/ systems to strengthen health + safety (workplace wellness). The workshop will also explore vicarious trauma (VT) by understanding and recognising VT and the necessary skills + strategies to manage and support team members – both personally and as a team/ organisation.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Understand what resilience is and the common psychosocial stressors and neurological responses which can impact on mental health + wellbeing in the workplace.
  • Explore strategies to build and sustain resilience personally/ professionally and as a team/ organisation.
  • Learn how to recognise personal stress indicators and use these to prompt resilient action.
  • Understand what vicarious trauma (VT) is – including early signs, risk indicators + prevention of potential impact.
  • Contrast the difference between VT with burnout and compassion fatigue.
  • Explore the strategies to support VT personally, interpersonally (as a colleague or manager) and organisationally.

MINDFULNESS + RESILIENCE

This ½ day workshop will assist staff + teams to understand the essential role of mindfulness in developing + sustaining workplace resilience. The course will also explore the importance of personal, interpersonal + organisational strategies/ systems to strengthen workplace culture + wellbeing.

Learning Outcomes

  • Understand what resilience is and the common psychosocial stressors and neurological responses which can impact on mental health + wellbeing in the workplace.
  • Explore strategies to build + sustain resilience personally/ professionally and as a team/ organisation.
  • Utilise the PPP model (Martin Seligman) and the emotional agility insights/concepts/strategies/ practices (Susan David) to strengthen cognitive resilience.
  • Learn the scientific practice of mindfulness to develop insight + awareness to recognise personal stress indicators and prompt resilient action.
  • Understand the role of mindfulness in achieving work-life balance and personal/ professional wellbeing.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Professional Workplace Boundaries (0.5 days)

PROFESSIONAL WORKPLACE BOUNDARIES

This ½ day interactive PD workshop will assist staff + teams to develop and maintain professional + personal boundaries in the workplace. This workshop will outline the importance of practicing healthy + appropriate boundaries with both clients and colleagues – in person and online. The session will also explore the importance of organisational guidelines and personal self care strategies to ensure the safety + wellbeing of workers, teams + clients.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Identify healthy + appropriate professional boundaries and their importance in relation to worker role, client duty of care + organisational (service) purpose e.g. dual relationships, personal disclosures, physical + social contact.
  • Develop further awareness of inappropriate, blurry +/ or shifting boundaries (and the consequences) and the importance of early intervention strategies.
  • Explore boundary setting in F2F (face-to-face), virtual + social media environments.
  • Understand the impact of values, ethics + identity on the boundaries of clients, colleagues + staff.
  • Understand the importance of organisational policy + practice in establishing and maintaining guidance, safety + support for workers and clients.
  • Understand the impact of professional boundaries + behaviour on workplace culture + wellness e.g. gossip, cliques, oversharing, socialising.
  • Reflect on their own practice (including personal triggers + vulnerabilities) and implement strategies to ensure both self care + safety.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Inclusions

  • Pre-workshop session + surveys to tailor content + learning outcomes to meet your team needs.
  • Post-workshop session – to consolidate + implement learning sustainability into your team/ workplace.
  • Materials: Manual + PowerPoint slides + team photo!
  • Free membership for your team into the Fighting Fair Club (regularly $99 per person per year) – A Network Hub for up-to-date info on all things Conflict + Communication + Culture! Invitation to monthly live sessions with Scott (including Q+A/ guest speakers/ case studies)/ interactive peer network/ early access + discounts to new courses/ current info + articles.

Add-on suggestions

  • Psychological Safety (0.5 day)
  • Wellness Coaching sessions with Scott
CONTACT!

Other Training Packages

Conflict

MORE!

Communication

MORE!

Culture

MORE!

Facilitation

MORE!

Wellbeing

MORE!

Leaders

MORE!

Contact Us!

We’d love to hear from you!
0425 837 756
1300 916 108
scott@fightingfair.com.au

Facilitation + Presentation Workshop

Facilitation Package

By Packages

Facilitation Package (+ Inclusions!)

Does your team need to become facilitation artists + zoom masters?

Inexperienced trainers + presenters (F2F + virtual) can struggle with engagement skills + know-how to deliver their content, this package is designed to ensure that your team has all the tools + tips + techniques to facilitate or present with confidence and clarity.

Let’s get good at training + presenting!

 

NB: In-house training workshops can be delivered virtually and/or F2F (in-person).

Virtual Training Masterclass workshop (1.0 days)

VIRTUAL TRAINING MASTERCLASS

Virtual Training Masterclass will explore how to facilitate training in the virtual + online world with Zoom. If you are moving from face-to-face (F2F) to virtual training this workshop will ensure your sessions are engaging, educational and fun!

This workshop is a dynamic + interactive one day course that will assist trainers to explore the theory and practical aspects of facilitating training groups in a virtual environment. The course will ensure workers have the knowledge, practical skills + confidence in preparing, delivering + reviewing virtual training sessions. We will also focus on becoming an ‘artist of (virtual) facilitation’ by exploring and applying the subtle techniques + nuances of facilitation.

Scott was awarded Breakthrough Speaker of the Year 2021 due to his successful pivot to virtual. He has trained with the world masters of the virtual space and now he is the #1 virtual trainer in Australia. Scott has facilitated 190 live virtual workshops since April 2020.

Fighting Fair is also excited to offer the option of becoming a Certified Virtual Trainer (CVT). This involves a 40min assessment post training. You can find all the details here.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Identify the differences between virtual and (face-to-face) F2F training
  • Identify all the elements of Zoom including break-out rooms, polling, whiteboard use, reactions, chat function, etc.
  • Identify the important settings when creating a training session via Zoom
  • Identify the essential elements in preparing to train virtually – including the important settings in the Zoom platform (e.g. security settings)
  • Identify and demonstrate strategies in dealing with various challenging group dynamics + behaviours.
  • Identify the integral ingredients to ensure the training is relevant + engaging.
  • Identify the requirements in creating a positive + supportive learning environment.
  • Identify the 11 considerations for creating a session plan (including the 3 primary adult learning styles, group contours + group elements).
  • Identify your style of facilitation and how to incorporate your strengths as a facilitator.
  • Identify and demonstrate characteristics of a mindful facilitator + what is required to become a (virtual) facilitation artist!

We are more than happy to have a chat about the learning needs of your team and how we can assist!

F2F Training Small Groups workshop (1.0 days)

TRAINING SMALL GROUPS (F2F)

The Artistry of Facilitation: Training Small Groups workshop is an engaging and dynamic one day course that will assist workers to explore the theory and practical aspects of facilitating training groups. The course will ensure workers have the knowledge, practical skills + confidence in preparing, delivering and reviewing training sessions. The training will also focus on becoming an ‘artist of facilitation’ – applying the subtle techniques + nuances of facilitation. The course is applicable to trainers in all areas & is designed to suit both beginning + experienced facilitators.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Identify the essential elements in preparing to train small groups.
  • Identify and demonstrate strategies in dealing with various challenging group dynamics + behaviours.
  • Identify the integral ingredients to ensure the training is relevant + engaging.
  • Identify the requirements in creating a positive + supportive learning environment.
  • Identify the 11 considerations for creating a session plan (including the 3 primary adult learning styles, group contours + group elements).
  • Identify the different group stages and how to manage these as a facilitator.
  • Identify your style of facilitation and how to incorporate your strengths as a facilitator.
  • Identify and demonstrate characteristics of a mindful facilitator + what is required to become a facilitation artist.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

F2F Presentation Skills workshop (1.0 days)

PRESENTATION SKILLS 

The Artistry of Facilitation: Presentation Skills workshop will assist professionals to understand and practice the necessary presentation skills and techniques to deliver engaging + inspiring presentations. The course will explore: preparation/ planning + evaluation of the presentation, development of your own authentic presentation style, strategies to overcome nerves + challenging audiences and insight into the latest strategies + technologies used by inspiring speakers.

The course is designed for those that are required to make presentations – both beginning presenters + those that need to refresh or update their presentation skills.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Prepare and plan a presentation to meet the requirements of the audience.
  • Understand the essential structure of effective presentations to engage, impact + retain the audience.
  • Identify and practice effective presentation skills + techniques (questions/ humour/ storytelling).
  • Recognise and develop your own authentic presentation style (incorporating your strengths).
  • Build audience rapport + energise/ encourage audience participation.
  • Understanding different learning styles and how to incorporate these into presentations.
  • Increase your presence, confidence and overcome nerves.
  • Incorporate contemporary and appropriate ‘power’ visuals/ technologies.
  • Evaluate the effectiveness of presentations to ensure continued improvement.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Inclusions

  • Pre-workshop session + surveys to tailor content + learning outcomes to meet your team needs.
  • Post-workshop session – to consolidate + implement learning sustainability into your team/ workplace.
  • Materials: Manual + PowerPoint slides + team photo!
  • Free membership for your team into the Fighting Fair Club (regularly $99 per person per year) – A Network Hub for up-to-date info on all things Conflict + Communication + Culture! Invitation to monthly live sessions with Scott (including Q+A/ guest speakers/ case studies)/ interactive peer network/ early access + discounts to new courses/ current info + articles.

Add-on suggestions

  • Accreditation: Certified Virtual Trainer (CVT) assessment
  • Access: 17 ‘how-to’ virtual training videos
  • Virtual Training Coaching sessions with Scott
CONTACT!

Other Training Packages

Conflict

MORE!

Communication

MORE!

Culture

MORE!

Facilitation

MORE!

Wellbeing

MORE!

Leaders

MORE!

Contact Us!

We’d love to hear from you!
0425 837 756
1300 916 108
scott@fightingfair.com.au

Mindful Team Culture Workshop

Culture Package

By Packages

Culture Package (+ Inclusions!)

Does your team need to move beyond blame + complain?

Unhealthy cultures are a drag on team dynamics + resources + productivity, this package will actively transform your team from toxic to terrific with the added bonus of team responsibility, engagement + enthusiasm.

Let’s get a culture glow-up!

NB: In-house training workshops can be delivered virtually and/or F2F (in-person).

Proactive Team Culture (1.5 days) or Transformative Team Culture (2.0 days)

MINDUL TEAM CULTURE: TRANSFORMATIVE TEAM BUILDING

This 1.5-2 day workshop will utilise a team building approach to strengthen team culture and explore how conflict can be resolved mindfully + constructively within teams. We will explore what makes a team healthy, how team strengths can be incorporated to create a positive vision + how a transformative plan of action can be implemented in the workplace.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Identify the elements of a healthy/ unhealthy work or team culture.
    Explore both the strengths and the specific issues that are currently impacting on the team culture – and how these can be enhanced and/ or resolved.
  • Explore the concept of psychological safety.
  • Explore the DISC model of work styles and how they impact on the team culture.
  • Explore above the line / below the line behaviours to create a new standard of acceptable (+ celebrated behaviour) and unacceptable behaviour.
  • Explore 4 practical workplace themes that can be incorporated directly into the workplace to transform the culture.
  • Explore the team culture vision.
  • Identify team values and the necessary behaviour alignment to support team identity and collaboration.
  • Understand the importance of Mindfulness in creating a healthy and dynamic team culture.
  • Identify a plan of action incorporating SMART goals that will move the team/ organisation forward to create a healthy and positive work culture.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Difficult Conversations Level 1 (1.0 days)

DIFFICULT CONVERSATIONS (Level 1)

This 1-day workshop will assist the manager/ worker/ staff member to understand and demonstrate the skills, techniques and model in having difficult and necessary conversations.

A difficult and necessary conversation is anything you find hard to talk about but know that you need to. The issue is often how to start sensitive conversations that will invite open and constructive dialogue. When interactions become difficult, emotions often escalate and communication can break down. We often fear having the difficult conversation as we are concerned that we may make the situation worse – so we may try to avoid it or if we know we have to have it, we may try and blunder through it. This course will provide the necessary understanding, skills and confidence to manage the discussion effectively. The difficult conversation in the workplace will be necessary for the manager with employees, between colleagues and with clients. It is also applicable for challenging interpersonal conversations. This course will explore difficult conversations utilising the Harvard Negotiation Project model.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Understand and demonstrate the Harvard Negotiation Project model including the initial ‘what happened’, feeling + identity conversations and the subsequent transformative learning conversation.
  • Demonstrate how to start sensitive conversations that invites constructive dialogue and builds open communication.
  • Know the importance of your purpose in a Difficult Conversation.
  • Learn to have Difficult Conversations from a collaborative mindset (including the concepts of the ‘And Stance’, impact + intention and contribution) rather than from a battle of messages.
  • Understand and incorporate the distinction between curiosity vs. certainty into Difficult Conversations.
  • Learn how to deal with challenges in Difficult Conversations.
  • Create mutually satisfying outcomes by utilising a learning conversation to encourage collaborative negotiation and problem-solving.
  • Gain greater confidence in having Difficult Conversations.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Emotional Intelligence (1.0 days)

EMOTIONAL INTELLIGENCE (EI)

This 1 day workshop will assist managers, team leaders and team members to develop insight + awareness of their own and others’ emotions (behaviours, moods, reactions) to intentionally improve individual, team and organisational outcomes (wellbeing) in the workplace. It will also discuss and practice the 7 core EQ competencies (skills + strategies) that are essential in the development and management of effective and productive interpersonal interactions.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Define emotional intelligence (EI) and recognise the impact of emotional and social behaviours in both personal + professional interactions.
  • Increase emotional awareness and knowledge by understanding and managing emotions.
  • Recognise the emotions of others and how to relate with EI to improve workplace relationships and performance.
  • Identify and practice the 7 core EQ competences (Self-Awareness, Emotional Resilience, Motivation, Interpersonal Sensitivity, Influence, Intuition + Conscientiousness).
  • Develop and practice EI strategies and skills to build effective communication with others.
  • Utilise EI competencies as part of a values-based leadership approach to increase the team/ organisational EQ.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Inclusions

  • Pre-workshop session + surveys to tailor content + learning outcomes to meet your team needs.
  • Leader prep session prior to the team culture workshop.
  • Post-workshop session – to consolidate + implement learning sustainability into your team/ workplace.
  • Materials: Manual + PowerPoint slides + team photo!
  • Free membership for your team into the Fighting Fair Club (regularly $99 per person per year) – A Network Hub for up-to-date info on all things Conflict + Communication + Culture! Invitation to monthly live sessions with Scott (including Q+A/ guest speakers/ case studies)/ interactive peer network/ early access + discounts to new courses/ current info + articles.

Add-on suggestions

  • Giving + Receiving Feedback workshop (1.0 day)
  • Conflict Intelligence workshop (1.0 day)
  • Difficult Conversations – Level 2 (1.0 day)
  • Psychological Safety (0.5 day)
  • Team Culture Coaching sessions with Scott
CONTACT!

Other Training Packages

Conflict

MORE!

Communication

MORE!

Culture

MORE!

Facilitation

MORE!

Wellbeing

MORE!

Leaders

MORE!

Contact Us!

We’d love to hear from you!
0425 837 756
1300 916 108
scott@fightingfair.com.au

Difficult Conversations Workshop

Communication Package

By Packages

Communication Package (+ Inclusions!)

Does your team need to up their communication game?

Miscommunication can cause confusion, barriers and stuff-ups, this package will ensure your team has the communication skills + processes to create mutual understanding and clarity with each other and in client-work.

Let’s get good at communication!

NB: In-house training workshops can be delivered virtually and/or F2F (in-person).

Difficult Conversations Level 1 (1.0 days)

DIFFICULT CONVERSATIONS – Level 1

This 1-day workshop will assist the manager/ worker/ staff member to understand and demonstrate the skills, techniques and model in having difficult and necessary conversations.

A difficult and necessary conversation is anything you find hard to talk about but know that you need to. The issue is often how to start sensitive conversations that will invite open and constructive dialogue. When interactions become difficult, emotions often escalate and communication can break down. We often fear having the difficult conversation as we are concerned that we may make the situation worse – so we may try to avoid it or if we know we have to have it, we may try and blunder through it. This course will provide the necessary understanding, skills and confidence to manage the discussion effectively. The difficult conversation in the workplace will be necessary for the manager with employees, between colleagues and with clients or students. It is also applicable for challenging interpersonal conversations. This course will explore difficult conversations utilising the Harvard Negotiation Project model.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Understand and demonstrate the Harvard Negotiation Project model including the initial ‘what happened’, feeling + identity conversations and the subsequent transformative learning conversation.
  • Demonstrate how to start sensitive conversations that invites constructive dialogue and builds open communication.
  • Know the importance of your purpose in a Difficult Conversation.
  • Learn to have Difficult Conversations from a collaborative mindset (including the concepts of the ‘And Stance’, impact + intention and contribution) rather than from a battle of messages.
  • Understand and incorporate the distinction between curiosity vs. certainty into Difficult Conversations.
  • Learn how to deal with challenges in Difficult Conversations.
  • Create mutually satisfying outcomes by utilising a learning conversation to encourage collaborative negotiation and problem-solving.
  • Gain greater confidence in having Difficult Conversations.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Essential Communication Skills OR Psychological Safety (0.5 days)

ESSENTIAL COMMUNICATION SKILLS

This ½ day workshop will assist professionals to develop essential communication skills to create mutual understanding + connection in the workplace. This communication course will discuss the common communication barriers and practice the interpersonal skills – active listening, empathy, engagement, assertiveness, verbal + non-verbal language – necessary for confident + successful workplace communication with colleagues + clients.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Understand communication styles (assertive/ passive/ aggressive) and verbal + non-verbal communication.
  • Gain insight + awareness into your communication impact and how it ‘lands’ with the other.
  • Understand others’ perspectives and how to assertively respond with empathy + emotional intelligence.
  • Learn how to question with curiosity + an open mindset to create communication clarity.
  • Demonstrate active listening to ensure understanding + engagement with others.
  • Understand the common communication pitfalls and how to prevent. 
  • Gain confidence to become an expert communicator.

PSYCHOLOGICAL SAFETY

This interactive ½ day workshop will explore the importance of psychological safety for successful teamwork and organisational growth. Psychological safety is essential for the courageous + confident communication necessary for an innovative + agile workplace. The course will explore how to create high performing + cognitively diverse teams that can collaboratively initiate + challenge ideas, raise + solve issues and provide support. 

Learning Outcomes

  • Understand the benefits of psychological safety – engagement/ creativity/ productivity – in creating personal/ professional wellbeing and organisational growth.
  • Explore the mindset + strategies to build a psychologically safe environment where the team members are comfortable to voice + challenge ideas/ give feedback/ take risks and ask for assistance.
  • Understand the importance of collaborative communication + cognitive diversity in problem solving and managing team conflict.
  • Identify the current psychological safety within the team – exploring strengths + action for areas of improvement – and the challenge of virtual/ hybrid team engagement.
  • Learn how to empower + share responsibility for a psychologically safe culture with mutual trust + respect.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Giving + Receiving Feedback (1.0 days)

GIVING + RECEIVING FEEDBACK

This interactive and stimulating 1-day workshop will assist the manager + staff to move beyond resistance and defensiveness (self + other) by exploring how the power of feedback can strengthen personal + professional development AND workplace culture + productivity. The essential skills and techniques to give + receive feedback (based on the Harvard Negotiation Model Project) will be presented + practiced and can be utilised for workplace, client and interpersonal feedback conversations.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Practice skills + techniques to enable a confident and constructive feedback conversation that encourages mutual learning + understanding.
  • Understand the essential role of effective feedback for personal + professional growth and a healthy + high-performing team culture.
  • Identify the 3 triggers that can impede the feedback conversation and how to sort + filter to find the value in feedback.
  • Develop insight and skills to navigate tricky feedback situations + boundaries. 
  • Understand how to start + frame, coach vs criticise, collaborate vs tell and move forward with follow-up agreement to reduce resistance and encourage participation. 
  • Understand the importance of mindfulness + psychological safety in managing emotional reactions when giving + receiving feedback. 

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Inclusions

  • Pre-workshop session + surveys to tailor content + learning outcomes to meet your team needs.
  • Post-workshop session – to consolidate + implement learning sustainability into your team/ workplace.
  • Materials: Manual + PowerPoint slides + team photo!
  • Free membership for your team into the Fighting Fair Club (regularly $99 per person per year) – A Network Hub for up-to-date info on all things Conflict + Communication + Culture! Invitation to monthly live sessions with Scott (including Q+A/ guest speakers/ case studies)/ interactive peer network/ early access + discounts to new courses/ current info + articles.

Add-on suggestions

  • Emotional Intelligence workshop (1.0 days)
  • Communication Coaching sessions with Scott
CONTACT!

Other Training Packages

Conflict

MORE!

Communication

MORE!

Culture

MORE!

Facilitation

MORE!

Wellbeing

MORE!

Leaders

MORE!

Contact Us!

We’d love to hear from you!
0425 837 756
1300 916 108
scott@fightingfair.com.au

Mediation + Conflict Resolution Workshop

Conflict Package

By Packages

Conflict Package (+ Inclusions!)

Does your team need to solve + resolve conflicts?

Conflict can create a lot of stress + worry, this package will give your team the skills + processes to manage conflict effectively + sustainably in the workplace and with clients.

Let’s get good at conflict!

NB: In-house training workshops can be delivered virtually and/or F2F (in-person).

Conflict Intelligence workshop (0.5 days)

CONFLICT INTELLIGENCE (CI)

Conflict Intelligence® (CI) is a new innovation in the dispute resolution field that integrates the synergetic fields of Conflict Resolution (including Mediation + Difficult Conversations), Emotional Intelligence, Psychology, NLP and Mindfulness. Conflict Intelligence® is a simple, yet powerful, model that develops one’s ability to consciously connect with and manage conflict by building collaborative understanding. It is about increasing one’s CI awareness, insight + skills.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Define Conflict Intelligence®and recognise the core elements of CI.
  • Understand the importance of the 3 primary conflict dynamics and how to not get caught in the conflict web.
  • Recognise the emotional and physiological impact of conflict.
  • Understand how perceptual positions influence how conflict is viewed.
  • Gain greater insight into your relationship with conflict – including your conflict identity and conflict approach.
  • Gain greater insight into ‘the other’ in conflict – including the concept of curiousity and ‘the mediator mindset’.
  • Understand and practice ‘the 5 conscious choices’ to ensure greater Conflict Intelligence.®
  • Explore what is required to create a Conflict Intelligent Workplace®(CIW) and Conflict Intelligent Team® (CIT).

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Mediation Training workshop (1.5 days)

MEDIATION TRAINING

This interactive and stimulating 1.5 day course will assist professionals to explore conflict and impart the essential principles and process of mediation. The structured 5-step mediation model and specific conflict resolution skills will be presented + practiced. The course can be utilised in many different areas of conflict e.g. client work, workplace disputes and interpersonal conflict.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Identify the conditions under which mediation is an appropriate intervention and how it differs from the counselling process.
  • Identify where mediation fits as an Alternative Dispute Resolution (ADR) process.
  • Identify the skills, qualities and attitudes that a mediator requires.
  • Identify the underlying concepts and principles of the mediation process.
  • Identify and demonstrate an understanding of the 5-stage mediation model.
  • Identify the various cultural considerations when mediating with Culturally and Linguistically Diverse (CALD) or Indigenous communities/ families.
  • Identify and demonstrate characteristics of a mindful mediator.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Difficult Conversations workshop (1 day)

DIFFICULT CONVERSATIONS 

This 1-day workshop will assist the manager/ worker/ staff member to understand and demonstrate the skills, techniques and model in having difficult and necessary conversations.

A difficult and necessary conversation is anything you find hard to talk about but know that you need to. The issue is often how to start sensitive conversations that will invite open and constructive dialogue. When interactions become difficult, emotions often escalate and communication can break down. We often fear having the difficult conversation as we are concerned that we may make the situation worse – so we may try to avoid it or if we know we have to have it, we may try and blunder through it. This course will provide the necessary understanding, skills and confidence to manage the discussion effectively. The difficult conversation in the workplace will be necessary for the manager with employees, between colleagues and with clients. It is also applicable for challenging interpersonal conversations. This course will explore difficult conversations utilising the Harvard Negotiation Project model.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Understand and demonstrate the Harvard Negotiation Project model including the initial ‘what happened’, feeling & identity conversations; and, the subsequent transformative learning conversation.
  • Demonstrate how to start sensitive conversations that invites constructive dialogue and builds open communication.
  • Know the importance of your purpose in a Difficult Conversation.
  • Learn to have Difficult Conversations from a collaborative mindset (including the concepts of the ‘And’ Stance, impact & intention and contribution) rather than from a battle of messages.
  • Understand and incorporate the distinction between curiosity vs. certainty into Difficult Conversations.
  • Learn how to deal with challenges in Difficult Conversations.
  • Create mutually satisfying outcomes by utilising a learning conversation to encourage collaborative negotiation and problem-solving.
  • Gain greater confidence in having Difficult Conversations.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Inclusions

  • Pre-workshop session + surveys to tailor content + learning outcomes to meet your team needs.
  • Post-workshop session – to consolidate + implement learning sustainability into your team/ workplace.
  • Materials: Manual + PowerPoint slides + team photo!
  • Videos: Workplace Mediation and/ or Parent/Adolescent Mediation.
  • Free membership for your team into the Fighting Fair Club (regularly $99 per person per year) – A Network Hub for up-to-date info on all things Conflict + Communication + Culture! Invitation to monthly live sessions with Scott (including Q+A/ guest speakers/ case studies)/ interactive peer network/ early access + discounts to new courses/ current info + articles.
  • Optional Accreditation: Conflict Intelligence Certification (CIC)

Add-on suggestions

  • Conflict coaching workshop (1.0 day)
  • Advanced Mediation Level 2 workshop (2.0 days)
  • Difficult conversations Level 2 workshop (1.0 days)
  • Conflict Coaching sessions with Scott
CONTACT!

Other Training Packages

Conflict

MORE!

Communication

MORE!

Culture

MORE!

Facilitation

MORE!

Wellbeing

MORE!

Leaders

MORE!

Contact Us!

We’d love to hear from you!
0425 837 756
1300 916 108
scott@fightingfair.com.au

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Fighting Fair

Fighting Fair

1300 916 108
0425 837 756
contact@fightingfair.com.au