- Mediation + Conflict Resolution (Level 1)
- Advanced Mediation (Level 2)
- Conflict Intelligence + Mediation Skills
- Parent-Adolescent (PA) Mediation
- Negotiation Skills
Mediation + Conflict Resolution (Level 1)
This interactive and stimulating 2 day course will assist professionals to explore conflict and impart the essential principles and process of mediation. The structured 5-step mediation model and specific conflict resolution skills will be presented + practiced. The course can be utilised in many different areas of conflict e.g. client work, workplace disputes and interpersonal conflict.
Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.
NB/ We can facilitate in-house training workshops virtually via Zoom or F2F (in-person).
Learning Outcomes
- Identify factors contributing to possible causes of conflict and barriers to resolution.
- Identify the different levels of conflict and approaches to conflict situations.
- Identify the conditions under which mediation is an appropriate intervention and how it differs from the counselling process.
- Identify where mediation fits as an Alternative Dispute Resolution (ADR) process.
- Identify the skills, qualities and attitudes that a mediator requires.
- Identify the underlying concepts and principles of the mediation process.
- Identify and demonstrate an understanding of the 5-stage mediation model.
- Identify the various cultural considerations when mediating with Culturally and Linguistically Diverse (CALD) or Indigenous communities/ families.
- Identify and demonstrate characteristics of a mindful mediator.
We are more than happy to have a chat about the learning needs of your team and how we can assist!
Advanced Mediation (Level 2)
This engaging and interactive course is aimed at those who already have an understanding + practical experience of the mediation process. The course will focus on advanced issues and aims to refine + update workers skills, practices and theoretical perspectives used to mediate in various areas of conflict.
NB/ Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.
Learning Outcomes
- Identify mediation obstacles + challenges in mediation and how to overcome these.
- Explore and deepen your understanding of the purpose, techniques + skills required for each stage of the mediation process.
- Identify factors that contribute to a successful mediation outcome (including the intake assessment, power, etc.).
- Identify variations of the mediation process (eg. shuttle mediation, separate sessions, use of interpreters).
- Identify mediation theories and how these can be applied to the process.
- Identify in further detail the various cultural considerations when mediating with CALD or Indigenous communities/ families.
- Identify and demonstrate the characteristics of a mindful + reflective mediator.
We are more than happy to have a chat about the learning needs of your team and how we can assist!
Conflict Intelligence + Mediation Skills
Conflict Intelligence® (CI) is a new innovation in the dispute resolution field that integrates the synergetic fields of Conflict Resolution, Emotional Intelligence, Psychology and Mindfulness. Conflict Intelligence® is a simple, yet powerful, model that develops one’s ability to consciously connect with and manage conflict by building collaborative understanding. It is about increasing one’s CI awareness, insight + skills.
NB/ Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.
Learning Outcomes
- Define Conflict Intelligence®and recognise the core elements of CI.
- Understand the importance of the 3 primary conflict dynamics and how to not get caught in the conflict web.
- Recognise the emotional and physiological impact of conflict.
- Understand how perceptual positions influence how conflict is viewed.
- Gain greater insight into your relationship with conflict – including your conflict identity and conflict approach.
- Gain greater insight into ‘the other’ in conflict – including the concept of curiousity and ‘the mediator mindset’.
- Understand and practice ‘the 5 conscious choices’ to ensure greater Conflict Intelligence.®
- Explore what is required to create a Conflict Intelligent Workplace®(CIW) and Conflict Intelligent Team® (CIT).
- Identify how to recognise conflict and manage it promptly.
- Identify when mediation would and would not be an appropriate process to use Identify the underlying concepts and principles of the mediation process.
- Identify where mediation fits as an Alternative Dispute Resolution (ADR) process.
- Identify and demonstrate an understanding of the 5-stage mediation model.
We are more than happy to have a chat about the learning needs of your team and how we can assist!
Parent-Adolescent (PA) Mediation
This interactive and stimulating 2 day course will assist professionals to explore conflict and impart the essential principles + process of mediation. The structured 5-step mediation model and specific conflict resolution skills will be presented + practiced. The course will primarily focus on Parent/ Adolescent conflict.
NB/ Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.
NB/ We can facilitate in-house training workshops virtually via Zoom or F2F (in-person).
Learning Outcomes
- Identify factors contributing to possible causes of conflict + barriers to resolution.
- Identify the different levels of conflict and approaches to conflict situations.
- Identify the conditions under which mediation is an appropriate intervention and how it differs from the counselling process.
- Identify where mediation fits as an Alternative Dispute Resolution (ADR) process.
- Identify the skills, qualities + attitudes that a mediator requires.
- Identify the underlying concepts + principles of the mediation process.
- Identify and demonstrate an understanding of the 5-stage mediation model.
- Identify the various cultural considerations when mediating with Culturally and Linguistically Diverse (CALD) or Indigenous communities/ families.
- Identify and demonstrate characteristics of a mindful mediator.
We are more than happy to have a chat about the learning needs of your team and how we can assist!
Mastering Negotiation Skills
This 1-day training workshop will explore the 7 elements of preparing and conducting effective negotiations (based on the Harvard Business Review model). It will also highlight the psychology of negotiation, the physiology of conflict and the impact of perceptual positions. The essential negotiation skills will be explored + practiced in a supportive environment. This course will assist those attending to understand the negotiation process, to gain greater confidence and to build collaborative relationships + successful negotiation outcomes.
NB/ Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.
Learning Outcomes
- Gain proficiency in the 7 elements of preparing + facilitating effective negotiations, following the Harvard Business Review model.
- Explore the 2 primary negotiation theories and the 3 core components pivotal in every negotiation.
- Understand the fundamental concepts of anchoring, ZOPA + BATNA.
- Implement key techniques in negotiation including CINO, Chris Voss’ Mirroring + Labelling and Gabriella Blum’s Reframing.
- Understand the 5 negotiation styles and their effective application.
- Recognise the influence of culture on a negotiation and the continuums of confrontation + emotional expression.
- Explore common challenges + tactics encountered in a negotiation and the 2 techniques to manage these.
- Discover what is required to be a mindful negotiator.
We are more than happy to have a chat about the learning needs of your team and how we can assist!
“AMAZEBALLS! Bloody BRILLIANT!”
Sydney
Contact Us!
We’d love to hear from you!
0425 837 756
1300 916 108
scott@fightingfair.com.au
