Difficult Conversations in the Workplace – The Essentials – Level 1

This 1-day workshop will assist the manager/ worker/ staff member to understand and demonstrate the skills, techniques and model in having difficult and necessary conversations.

A difficult and necessary conversation is anything you find hard to talk about but know that you need to. The issue is often how to start sensitive conversations that will invite open and constructive dialogue. When interactions become difficult, emotions often escalate and communication can break down. We often fear having the difficult conversation as we are concerned that we may make the situation worse – so we may try to avoid it or if we know we have to have it, we may try and blunder through it. This course will provide the necessary understanding, skills and confidence to manage the discussion effectively. The difficult conversation in the workplace will be necessary for the manager with employees, between colleagues and with clients or students. It is also applicable for challenging interpersonal conversations. This course will explore difficult conversations utilising the Harvard Negotiation Project model.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

NB/ In the current environment we are conducting all our trainings virtually via Zoom. Please click here for further details on Zoom.

Learning Outcomes

  • Understand and demonstrate the Harvard Negotiation Project model including the initial ‘what happened’, feeling & identity conversations; and, the subsequent transformative learning conversation.
  • Demonstrate how to start sensitive conversations that invites constructive dialogue and builds open communication.
  • Know the importance of your purpose in a Difficult Conversation.
  • Learn to have Difficult Conversations from a collaborative mindset (including the concepts of the ‘And’ Stance, impact & intention and contribution) rather than from a battle of messages.
  • Understand and incorporate the distinction between curiosity vs. certainty into Difficult Conversations.
  • Learn how to deal with challenges in Difficult Conversations.
  • Create mutually satisfying outcomes by utilising a learning conversation to encourage collaborative negotiation and problem-solving.
  • Gain greater confidence in having Difficult Conversations.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Difficult Conversations in the Workplace – Advanced – Level 2

This 1 day virtual workshop follows Difficult Conversations Level 1 (Essentials). It explores in further detail how to have those difficult + necessary conversations – in particular, how to manage any difficult challenges that can potentially arise, how to be mindfully aware of triggers and how to assess whether alternative options to the DC are appropriate. This course utilises the Harvard Negotiation Project model for difficult conversations in the workplace and is necessary for the manager with employees, the executive leader with committees/ boards, between colleagues/ organisations or from staff to management, and with clients. It is also applicable for challenging interpersonal conversations.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

NB/ In the current environment we are conducting all our trainings virtually via Zoom. Please click here for further details on Zoom.

Learning Outcomes

  • Understand and refresh the Harvard Negotiation Project model including the initial ‘what happened’, the feeling + the identity conversations.
  • Refresh the essentials, including how to start the conversations, clarity on purpose, mindset, multiple perspectives, impact vs intent, the ‘AND Stance’, CINO, POO + N&N.
  • Explore the most common challenges in a DC (including blame, defensiveness, avoiding, closing/ shutting down, emotionally heightened, personal attacks, deflecting, etc) and how to overcome these.
  • Explore when a difficult conversation is not appropriate/ not going to assist the situation and alternative options.
  • Explore case examples and apply strategies to manage challenges + create understanding.
  • View DC demonstrations + practice having difficult conversations in a safe space.
  • Explore the importance of mindfulness and awareness of triggers during the conversation.
  • Gain greater confidence and a practical skill-set to have difficult to connected conversations.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

“10/10! What a SUPERSTAR facilitator!”

Sydney

Contact Us!

We’d love to hear from you!
0425 837 756
1300 916 108
contact@fightingfair.com.au

Fighting Fair

Fighting Fair

1300 916 108
0425 837 756
contact@fightingfair.com.au