Mediation + Conflict Resolution (Level 1)

This interactive and stimulating 2 day course will assist professionals to explore conflict and impart the essential principles and process of mediation. The structured 5-step mediation model and specific conflict resolution skills will be presented + practiced. The course can be utilised in many different areas of conflict e.g. client work, workplace disputes and interpersonal conflict.

NB/ Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Identify factors contributing to possible causes of conflict and barriers to resolution.
  • Identify the different levels of conflict and approaches to conflict situations.
  • Identify the conditions under which mediation is an appropriate intervention and how it differs from the counselling process.
  • Identify where mediation fits as an Alternative Dispute Resolution (ADR) process.
  • Identify the skills, qualities and attitudes that a mediator requires.
  • Identify the underlying concepts and principles of the mediation process.
  • Identify and demonstrate an understanding of the 5-stage mediation model.
  • Identify the various cultural considerations when mediating with Culturally and Linguistically Diverse (CALD) or Indigenous communities/ families.
  • Identify and demonstrate characteristics of a mindful mediator.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Advanced Mediation (Level 2)

This engaging and interactive course is aimed at those who already have an understanding + practical experience of the mediation process. The course will focus on advanced issues and aims to refine + update workers skills, practices and theoretical perspectives used to mediate in various areas of conflict.

NB/ Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Identify mediation obstacles + challenges in mediation and how to overcome these.
  • Explore and deepen your understanding of the purpose, techniques + skills required for each stage of the mediation process.
  • Identify factors that contribute to a successful mediation outcome (including the intake assessment, power, etc.).
  • Identify variations of the mediation process (eg. shuttle mediation, separate sessions, use of interpreters).
  • Identify mediation theories and how these can be applied to the process.
  • Identify in further detail the various cultural considerations when mediating with CALD or Indigenous communities/ families.
  • Identify and demonstrate the characteristics of a mindful + reflective mediator.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Parent-Adolescent (PA) Mediation

This interactive and stimulating 2 day course will assist professionals to explore conflict and impart the essential principles + process of mediation. The structured 5-step mediation model and specific conflict resolution skills will be presented + practiced. The course will primarily focus on Parent/ Adolescent conflict.

NB/ Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Identify factors contributing to possible causes of conflict + barriers to resolution.
  • Identify the different levels of conflict and approaches to conflict situations.
  • Identify the conditions under which mediation is an appropriate intervention and how it differs from the counselling process.
  • Identify where mediation fits as an Alternative Dispute Resolution (ADR) process.
  • Identify the skills, qualities + attitudes that a mediator requires.
  • Identify the underlying concepts + principles of the mediation process.
  • Identify and demonstrate an understanding of the 5-stage mediation model.
  • Identify the various cultural considerations when mediating with Culturally and Linguistically Diverse (CALD) or Indigenous communities/ families.
  • Identify and demonstrate characteristics of a mindful mediator.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Mindful Negotiation

This 1-day training workshop will explore the 7 elements of preparing and conducting effective negotiations (based on the Harvard Business Review model). It will also highlight the psychology of negotiation, the physiology of conflict and the impact of perceptual positions. The essential negotiation skills will be explored + practiced in a supportive environment. This course will assist those attending to understand the negotiation process, to gain greater confidence and to build collaborative relationships + successful negotiation outcomes.

NB/ Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

  • Understand and practice the 7 elements of preparing and conducting effective negotiations (based on the Harvard Business Review model).
  • Understand the two primary techniques of negotiation: CUES + CINO.
  • Understand the psychology of risk, potential losses/ gains and how this impacts decision making in negotiations.
  • Recognise the emotional + physiological impact of conflict.
  • Understand how perceptual positions influence how conflict is viewed.
  • Understand the law of indirect effort and how it relates to negotiation.
  • Gain greater insight into the other in conflict – including the concepts of curiousity, collaboration + the mediator mindset.
  • Explore the concepts of BATNA / WATNA and how to move from positions to interests.
  • Understand the importance of commonalities and finding win-win creative solutions.
  • Explore what is required to be a mindful negotiator.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

“AMAZEBALLS! Bloody BRILLIANT!”

Sydney

Contact Us!

We’d love to hear from you!
0425 837 756
1300 916 108
contact@fightingfair.com.au

Fighting Fair

Fighting Fair

1300 916 108
0425 837 756
contact@fightingfair.com.au