Conflict Intelligence (CI) for Leaders

Conflict Intelligence™ (CI) is a new innovation in the dispute resolution field that integrates the synergetic fields of Conflict Resolution (including Mediation + Difficult Conversations), Emotional Intelligence, Psychology, NLP and Mindfulness. Conflict Intelligence™ is a simple, yet powerful, model that develops one’s ability to consciously connect with and manage conflict by building collaborative understanding. It is about increasing one’s CI awareness, insight + skills.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

NB/ In the current environment we are conducting all our trainings virtually via Zoom. Please click here for further details on Zoom.

Learning Outcomes

  • Define Conflict Intelligence™ and recognise the core elements of CI.
  • Understand the importance of the 3 primary conflict dynamics and how to not get caught in the conflict web.
  • Recognise the emotional and physiological impact of conflict.
  • Understand how perceptual positions influence how conflict is viewed.
  • Gain greater insight into your relationship with conflict – including your conflict identity and conflict approach.
  • Gain greater insight into ‘the other’ in conflict – including the concept of curiousity and ‘the mediator mindset’.
  • Understand and practice ‘the 5 conscious choices’ to ensure greater Conflict Intelligence™.
  • Explore what is required to create a Conflict Intelligent Workplace™ (CIW) and Conflict Intelligent Team™ (CIT).
  • Identify how to recognise conflict and manage it promptly.
  • Identify when mediation would and would not be an appropriate process to use.
  • Identify the underlying concepts and principles of the mediation process.
  • Identify where mediation fits as an Alternative Dispute Resolution (ADR) process.
  • Identify and demonstrate an understanding of the 5-stage mediation model.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Mediation for Leaders

This interactive and stimulating 2 day course will assist professionals to explore conflict and impart the essential principles and process of mediation. The structured 5-step mediation model and specific conflict resolution skills will be presented and practiced. The course will primarily focus on workplace conflict.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

NB/ In the current environment we are conducting all our trainings virtually via Zoom. Please click here for further details on Zoom.

Learning Outcomes

  • Identify factors contributing to possible causes of conflict and barriers to resolution.
  • Identify the different levels of conflict and approaches to conflict situations.
  • Identify the conditions under which mediation is an appropriate intervention and how it differs from the counselling process.
  • Identify where mediation fits as an Alternative Dispute Resolution (ADR) process.
  • Identify the skills, qualities and attitudes that a mediator requires.
  • Identify the underlying concepts and principles of the mediation process.
  • Identify and demonstrate an understanding of the 5-stage mediation model.
  • Identify the various cultural considerations when mediating with Culturally and Linguistically Diverse (CALD) or Indigenous staff.
  • Identify and demonstrate characteristics of a mindful mediator.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Mindful Team Culture (MTC) Blueprint for Leaders

What kind of conflict dynamic drives your team culture? Is it the ‘us vs them’ blame game, the gossip-monger, the pass-the-buck or the down-hearted + disengaged? Whichever, whatever, the ‘complain & blame’ culture is destructive – impacting negatively on workplace wellbeing, creativity and productivity. Lightbulb (aha!) moment. It does not have to be that way. Flip that old mindset and experience conflict as an incredible opportunity for positive transformation, insight and collaborative growth in your team. Yep, truly all possible – if we approach conflict mindfully.

Scott understands the connection between mindfulness, conflict and team culture. He has successfully facilitated MTC for 50+ organisations and is now passionate about sharing with leaders – the Mindful Team Culture (MTC) Blueprint – a model and process leaders can actively implement to create sustainable and ongoing transformation in their own team/ workplace culture – from unhealthy to healthy, destructive to constructive, toxic to terrific!

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

NB/ In the current environment we are conducting all our trainings virtually via Zoom. Please click here for further details on Zoom.

Learning Outcomes

  • Identify the impact of a healthy + connected culture vs. an unhealthy + toxic culture.
  • Identify the top 3 indicators of an unhealthy culture and the cost to the team/ clients.
  • Identify the 3 core components in creating a healthy team culture.
  • Using the MTC assessment survey, explore both the strengths + issues that are currently impacting on your team culture.
  • Explore the MTC blueprint in how to transform a culture from toxic to healthy.
  • Identify your team conflict issues and explore how these issues can be resolved + transformed.
  • Explore the DISC model of work styles and how they impact on the team culture.
  • Explore 4 practical workplace themes that can be incorporated directly into the workplace to create a positive culture.
  • Identify a plan of action incorporating SMART goals that will move the team/ organisation forward to create a healthy and positive work culture.
  • Understand the importance of mindfulness in creating a healthy + dynamic + sustainable team culture.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Mindful Leadership

This 1-day workshop will explore the essential role and practice of mindfulness for the conscious leader and the corresponding transformative impact on the team + organisation. Mindful leadership is recognised as having the most significant and positive impact not only on workplace wellbeing, creativity + team culture, but also on productivity and the ‘bottom line’. The conscious and mindful leader understands that to create and maintain a sustainable dynamic, responsive + vibrant organisation, the power of the collective (team or organisation) needs to be synergised with the active practices of: being genuine and authentic, taking responsibility, remaining curious, empowering others, ‘living’ mindful values + creating a shared vision.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

NB/ In the current environment we are conducting all our trainings virtually via Zoom. Please click here for further details on Zoom.

Learning Outcomes

  • Understand the essential role and practice of mindfulness on the conscious leader and the corresponding transformative impact on the team and organisation.
  • Explore the challenges in today’s VUCA environment and the awakening of the conscious leader + organisation.
  • Understand the core elements of mindful leadership – being present, leading with dharmic values, embracing responsibility, connecting with a shared vision, relating with heart + valuing the other.
  • Identify and embrace the mindful values, vision + behaviours that inspire and synergise with a productive team or organisation.
  • Explore mindful communication and understand the energetic impact upon the team.
  • Understand how to balance the task + maintenance (relationship) continuum to meet goals/ targets and to inspire the team.
  • Develop an awareness of the challenges in becoming a mindful leader + the strategies required to explore and transform these obstacles.
  • Create a take-away blueprint for mindful leadership practices that can be implemented to develop a sustainable + cohesive team/ organisation.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Difficult Conversations (DC) for Leaders

A difficult and necessary conversation is anything you find hard to talk about but know that you need to. The issue is often how to start sensitive conversations that will invite open and constructive dialogue. When interactions become difficult, emotions often escalate and communication can break down. We often fear having the difficult conversation as we are concerned that we may make the situation worse – so we may try to avoid it or if we know we have to have it, we may try and blunder through it. This course will provide the necessary understanding, skills and confidence to manage the discussion effectively. The difficult conversation in the workplace will be necessary for the leaders with staff, managing up, or with external stakeholders. This course will explore difficult conversations utilising the Harvard Negotiation Project model.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

NB/ In the current environment we are conducting all our trainings virtually via Zoom. Please click here for further details on Zoom.

Learning Outcomes

  • Understand and demonstrate the Harvard Negotiation Project model including the initial ‘what happened’, feeling & identity conversations; and, the subsequent transformative learning conversation.
  • Demonstrate how to start sensitive conversations that invites constructive dialogue and builds open communication.
  • Know the importance of your purpose in a Difficult Conversation.
  • Learn to have Difficult Conversations from a collaborative mindset (including the concepts of the ‘And’ Stance, impact & intention and contribution) rather than from a battle of messages.
  • Understand and incorporate the distinction between curiosity vs. certainty into Difficult Conversations.
  • Learn how to deal with challenges in Difficult Conversations.
  • Create mutually satisfying outcomes by utilising a learning conversation to encourage collaborative negotiation and problem-solving.
  • Gain greater confidence in having Difficult Conversations.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

Emotional Intelligence (EI) for Leaders

This 1 day workshop will assist those in leadership roles to develop insight + awareness of their own and others’ emotions (behaviours, moods, reactions) to intentionally improve individual, team and organisational outcomes (wellbeing) in the workplace. It will also explore and practice the 7 core EI competencies (skills + strategies) that are essential in the development and management of effective and productive interpersonal interactions.

Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

NB/ In the current environment we are conducting all our trainings virtually via Zoom. Please click here for further details on Zoom.

Learning Outcomes

  • Define emotional intelligence (EI) and recognise the impact of emotional and social behaviours in both personal + professional interactions.
  • Increase emotional awareness and knowledge by understanding and managing emotions.
  • Recognise the emotions of others and how to relate with EI to improve workplace relationships and performance.
  • Identify and practice the 7 core EQ competences (Self-Awareness, Emotional Resilience, Motivation, Interpersonal Sensitivity, Influence, Intuition + Conscientiousness).
  • Develop and practice EI strategies and skills to build effective communication with others.
  • Utilise EI competencies as part of a values-based leadership approach to increase the team/ organisational EQ.

We are more than happy to have a chat about the learning needs of your team and how we can assist!

“LOVED IT! Scott did an awesome job balancing energy, fun + learning”

Brisbane

Contact Us!

We’d love to hear from you!
0425 837 756
1300 916 108
contact@fightingfair.com.au

Fighting Fair

Fighting Fair

1300 916 108
0425 837 756
contact@fightingfair.com.au