Emotional Intelligence (EI)

The course

This 1 day workshop will assist managers, team leaders and team members to develop insight + awareness of their own and others’ emotions (behaviours, moods, reactions) to intentionally improve individual, team and organisational outcomes (wellbeing) in the workplace. It will also discuss and practice the 7 core EQ competencies (skills + strategies) that are essential in the development and management of effective and productive interpersonal interactions.

NB/ Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.

Learning Outcomes

Define emotional intelligence (EI) and recognise the impact of emotional and social behaviours in both personal + professional interactions.
Increase emotional awareness and knowledge by understanding and managing emotions.
Recognise the emotions of others and how to relate with EI to improve workplace relationships and performance.
Explore the importance of Emotional Agility + Psychological Safety.
Identify and practice the 7 core EQ competences (Self-Awareness, Emotional Resilience, Motivation, Interpersonal Sensitivity, Influence, Intuition + Conscientiousness).
Develop and practice EI strategies and skills to build effective communication with others.
Utilise EI competencies as part of a values-based leadership approach to increase the team/ organisational EQ.