The course
This interactive and stimulating 2 day course will assist professionals to explore conflict and impart the essential principles and process of mediation. The structured 5-step mediation model and specific conflict resolution skills will be presented + practiced. The course can be utilised in many different areas of conflict e.g. client work, workplace disputes and interpersonal conflict.
NB/ Members of the APS, the AASW + ACWA may also receive CPD hours toward their professional development requirements.
Learning Outcomes
- Identify factors contributing to possible causes of conflict and barriers to resolution.
- Identify the different levels of conflict and approaches to conflict situations.
- Identify the conditions under which mediation is an appropriate intervention and how it differs from the counselling process.
- Identify where mediation fits as an Alternative Dispute Resolution (ADR) process.
- Identify the skills, qualities and attitudes that a mediator requires.
- Identify the underlying concepts and principles of the mediation process.
- Identify and demonstrate an understanding of the 5-stage mediation model.
- Identify the various cultural considerations when mediating with Culturally and Linguistically Diverse (CALD) or Indigenous communities/ families.
- Identify and demonstrate characteristics of a mindful mediator.
Investment
Virtual Training Pricing
$630+GST
($693) for early bird (2 months prior)
$690+GST
($759) full fee
Face-to-face Pricing
$780+GST
for early bird (1 month prior)
$840+GST
full fee
Training Location
Sydney
Date: TBC
Time: 9:15am – 4:30pm
Location: Venue TBC – Sydney CBD
Catering: Lunch, morning + afternoon tea
Melbourne
Date: TBA
Time: 9:15am – 4:30pm
Location: TBC, Melbourne CBD
Catering: Lunch, morning + afternoon tea
“Scott is a BRILLIANT trainer. Highly recommended. I laughed so hard and learnt so much.”
Sydney
